Who we are
taibi.ai provides AI training, coaching and speaking in Australia. It is run by Faisal Taibi from New South Wales. In this policy, “we” and “us” means taibi.ai.
We handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). You can browse this site without telling us who you are. We only need your name and email when you ask us to reply, book or buy.
What we collect
We collect only what you give us and what we need to run the site:
- Start Learning form. Your name, email, role, and what you want to learn. If you choose to, your company, city, phone number, goals and questions.
- Contact and speaking enquiries. Your name, email and message. For speaking, also your organisation, event name, date, audience size and budget.
- Payments. Stripe collects your card details on its own checkout page. We never see or store your card number. Stripe tells us your name, email, what you bought and the amount paid.
- Technical details. When you send the Start Learning form we store your IP address and browser type, to stop spam and abuse.
- Usage and ad data. Only if you allow it (see Cookies and tracking): the pages you view, the buttons you click and which ad brought you here.
Please do not send us health information about patients or other people. Our forms are not built for it.
How we use it
- To reply to you, plan your training and deliver what you booked or bought.
- To send you emails you asked for: a welcome email with our Telegram community links, order confirmations and session details.
- To keep the site secure and stop spam.
- With your permission, to see how the site is used and which ads work.
We do not sell your personal information. We may send you occasional news about programmes and events. Every email has an unsubscribe link, and you can also email us to stop. Order and booking emails still go out, because we need them to deliver the service.
Overseas disclosure
Several of these providers store or process data outside Australia, mainly in the United States and the European Union. By using this site you understand that your information may be handled under the laws of those countries. We choose providers with strong security and privacy practices, but APP 8.1 may not apply to them.
How long we keep it
- Form submissions and enquiries: up to 24 months after we last hear from you, then deleted.
- Orders and payment records: as long as Australian tax law requires (five years).
- Google Analytics data: 14 months.
- Cookies: as listed in the table above.
You can ask us to delete your information sooner (see Your rights).
Keeping it safe
Every connection to this site is encrypted. Our database is only reachable from our own server code, and only a small number of people can access it. No system is perfectly secure, but if a data breach is likely to cause you serious harm, we will tell you and the Office of the Australian Information Commissioner (OAIC).
Your rights
You can ask us to:
- show you the personal information we hold about you;
- correct it if it is wrong;
- delete it, unless the law requires us to keep it;
- stop sending you marketing emails.
Email hello@taibi.ai. We will reply within 30 days. We may need to confirm who you are first.
Complaints
If you are unhappy with how we handled your information, email hello@taibi.ai. We will reply within 30 days. If you are still not satisfied, you can complain to the OAIC at oaic.gov.au.
Changes to this policy
We may update this policy. The date at the top shows when it last changed. If we add a new kind of tracking, the cookie banner will ask you again.
Contact us
Questions about privacy? Email hello@taibi.ai or use our contact page.